HelmOps runs MSP and MSSP operations inside the collaboration tool your engineers already live in. Bosun's agent crew works every station: tickets, SLAs, alert storms, billing, client reviews. Every agent earns its keep in dollars you can point at.
The audit is read-only. Nothing changes in your PSA, your workflow, or your engineers' day.
CONNECTED OUT OF THE BOX
THE COST OF RUNNING BLIND
Engineers don't live in the PSA. They live in Teams. So the system of record captures nothing real. HelmOps fixes that, without ripping out a single tool you run.
Engineers fix things in chat threads and the RMM, then reconstruct their week from memory on Friday. Whatever memory drops, the invoice drops. It isn't negligence; it's a workflow gap, and it compounds every single week.
Industry estimates: 15–25% of delivered work never gets billed.
The PSA says three notes and an open status. The real story is a 40-message thread, two workarounds, and a close nobody wrote back. Every report downstream inherits the drift.
A core device degrades and every monitor downstream screams. The NOC triages noise instead of cause, and the alert that mattered waits in line behind its own symptoms.
Three years of client context leaves with the engineer who held it. The KB was last accurate at onboarding, and nobody has time to fix that during the week it matters.
START HERE · REVENUE ASSURANCE
The Billable Leak Audit runs read-only for 30 days. HelmOps compares what you billed against the work your team actually delivered, and reports two numbers it never mixes. It is billable hours recovery and time entry automation for ConnectWise and HaloPSA, proven on your own data before anything changes.
A verified number. Every dollar backed by a record you can open and verify, line by line.
An estimate, kept separate. Likely unbilled work is reported as an estimate, never dressed up as verified.
Zero risk to your operation. Read-only access you can revoke any time. Nothing in your PSA changes.
VERIFIED UNBILLED WORK
$18,420
every line backed by a record you can open
Illustrative one-month readout. Verified and estimated are never mixed.
MEET BOSUN
Bosun is the agent your engineers talk to, right in the Teams thread. Ask it to log time, close a ticket, pull client history, or draft the QBR, and Bosun puts the right specialist on it. HelmOps is the platform underneath: the integrations, the guardrails, the audit trail. Bosun does the work. Your people approve it. You command.
THE PLATFORM
HelmOps runs a growing crew of AI agents for MSP operations under one Bosun, standing watch over every station you run. The lineup below is a sample. New specialists come aboard with every release. Each agent drafts. Your people approve. You command.
SERVICE DESK
NOC
FINANCE
CLIENTS
SECURITYCOMING ABOARD
The crew grows with every release. Your price doesn't change when it does.
The MSP is the captain. Every update is an approval card, every action is logged, and you decide how much each agent does on its own, role by role, client by client.
NOC INTELLIGENCE
HelmOps watches your monitoring tools, cuts through the storm, and finds the device that started it. Your NOC gets one ticket with the whole picture, even at 2 AM. The noise goes quiet; the real problem gets a name.
This is alert correlation built for MSPs and multi-client fleets. Works out of the box with PRTG, Zabbix, LibreNMS, and Auvik. Mixed monitoring stacks welcome.
INCIDENT · ROOT DEVICE IDENTIFIED
CH-EDGE-01 core switch degradation. 46 downstream symptoms quieted.
FOR MSSPs
The platform that correlates alert storms is built to correlate security signals: CVE exposure across client fleets, configuration drift, segmentation gaps, and threat intel matched to the assets you actually manage, with the same approval gates and the same traceable reporting. The security station is coming aboard. If you run an MSSP, talk to us early.
Join the MSSP early-access list →The Billable Leak Audit turns last month's delivered work into actionable insight: what was billed, what slipped through, and exactly where to recover it. Thirty days, read-only, every line backed by a record. Your team finally gets full credit for the work they already do.
more of your team's delivered work billed. The outcome every HelmOps engagement is built to deliver.
EVERY SEAT ON THE BRIDGE
THE OWNER
Recovered hours, protected margins, and a platform bill that scales with clients, not headcount. It pays for itself, and you can verify every dollar of that claim.
THE OPS DIRECTOR
Routing, priorities, SLAs, and escalations handled before they reach your desk. Your reports finally describe the operation you actually run.
THE ENGINEER
Time logs itself. Notes write themselves. You stay in the thread, do the real work, and tap approve. The admin takes care of itself.
WHY IT HOLDS UP
ALWAYS LEARNING
Bosun drafts; your engineers edit. Bosun learns from every edit, so within weeks its drafts read like your team wrote them.
The share of each draft your team fine-tunes before approving, shrinking as Bosun learns your style. What it learns from your MSP stays in your MSP.
THE FOUR PROMISES
Can you trust AI around invoices and client tickets? Right question. Here is our answer, and it holds for every update HelmOps makes:
PRICING
Add engineers freely; the whole crew gets Bosun. You pay for the clients under management, so the price scales with your revenue, not your headcount. The audit is built to find enough in month one to cover the bill.
HELMOPS FULL PLATFORM
Billed monthly per client under management. Annual terms available.
Start with the read-only audit and see your number before you pay for anything.