HelmOps is the agentic operations platform for MSPs and MSSPs, running right where your engineers already work. Bosun's agent crew works every station across tickets, SLAs, alert storms, billing, and client reviews.
CONNECTED OUT OF THE BOX
THE COST OF RUNNING BLIND
Engineers don't live in the PSA. They live in the thread, where the work actually happens. So the system of record captures nothing real. HelmOps fixes that, without ripping out a single tool you run.
Engineers fix things in chat threads and the RMM, then reconstruct their week from memory on Friday. Whatever memory drops, the invoice drops. It isn't negligence; it's a workflow gap, and it compounds every single week.
Industry estimates: 15-25% of delivered work never gets billed.
The PSA says three notes and an open status. The real story is a 40-message thread, two workarounds, and a close nobody wrote back. Every report downstream inherits the drift.
A core device degrades and every monitor downstream screams. The NOC triages noise instead of cause, and the alert that mattered waits in line behind its own symptoms.
Three years of client context leaves with the engineer who held it. The KB was last accurate at onboarding, and nobody has time to fix that during the week it matters.
START HERE · REVENUE ASSURANCE
The Billable Leak Audit runs read-only for 30 days. HelmOps compares what you billed against the work your team actually delivered, and reports two numbers, kept strictly apart: what is verified, and what is likely. It works on your own ConnectWise or HaloPSA data, and nothing changes until you say so.
A verified number. Every dollar traces to source evidence you can pull up and check, line by line.
An estimate, kept separate. Likely unbilled work is reported as an estimate, never dressed up as verified.
Zero risk to your operation. Read-only access you can revoke any time. Nothing in your PSA changes.
MEET BOSUN
Bosun is the agent your engineers talk to, right in the thread where they already work. Ask it to log time, close a ticket, pull client history, or draft the QBR, and Bosun puts the right specialist on it. Nothing reaches a client until one of your people signs off.
Not a tool. A crew. HelmOps runs a growing crew of AI agents under one Bosun, standing watch over every station you run. The lineup below is a sample. New specialists come aboard with every release.
SERVICE DESK
NOC
FINANCE
CLIENTS
SECURITYCOMING ABOARD
The crew grows with every release. Your price doesn't change when it does.
The MSP is the captain. Every update is an approval card, every action is logged, and you decide how much each agent does on its own, role by role, client by client.
Running an MSSP? The Security station stands the same watch, with the same approval gates and traceable reporting you get across HelmOps. Join the MSSP early-access list →
NOC INTELLIGENCE
HelmOps watches your monitoring tools, cuts through the storm, and finds the device that started it. Your NOC gets one ticket with the whole picture, even at 2 AM. The noise goes quiet; the real problem gets a name.
This is alert correlation built for MSPs and multi-client fleets. Works out of the box with PRTG, Zabbix, LibreNMS, and Auvik. Mixed monitoring stacks welcome.
THE TARGET
That is the outcome every HelmOps engagement is built to deliver, with each recovered hour traced to the evidence behind it, so your team finally gets full credit for the work they already do.
EVERY SEAT ON THE BRIDGE
THE OWNER
Recovered hours, protected margins, and a bill that scales with clients, not headcount. Every dollar of it is yours to verify.
THE OPS DIRECTOR
Routing, priorities, SLAs, and escalations handled before they reach your desk. Your reports finally match the operation you actually run.
THE ENGINEER
Time logs itself, notes write themselves. Stay in the thread, do the real work, tap approve.
WHY IT HOLDS UP
ALWAYS LEARNING
ILLUSTRATIVEBosun drafts; your engineers edit. Bosun learns from every edit, so within weeks its drafts read like your team wrote them.
Illustrative pattern, not measured results: the share of each draft your team fine-tunes before approving typically shrinks as Bosun learns your style. What it learns from your MSP stays in your MSP.
THE FOUR PROMISES
Can you trust AI around invoices and client tickets? Right question. Here is our answer, and it holds for every update HelmOps makes:
STRAIGHT ANSWERS, NO FOG
HelmOps stands behind four promises on every update it makes: a client can never be billed twice for the same work; nothing is ever left half-finished; HelmOps and your PSA are continuously compared and corrected; and anything reported as verified links to evidence you can check yourself.
No. HelmOps is an operations layer that works with the stack you already run, including ConnectWise Manage, HaloPSA, NinjaOne, N-able, Datto RMM, PRTG, Zabbix, LibreNMS, Auvik, Microsoft Teams, and PagerDuty. Nothing gets ripped out.
A 30-day, read-only audit that compares what you billed against the work your team actually delivered, and reports a verified number and a separate estimate, kept strictly apart. It requires no workflow change and uses revocable read-only credentials.
No. What Bosun learns from your MSP stays in your MSP. It never benefits anyone else.
PRICING
Add engineers freely; the whole crew gets Bosun. You pay for the clients under management, so the price scales with your revenue, not your headcount. The audit is built to find enough in month one to cover the bill.
HELMOPS FULL PLATFORM
Billed monthly per client under management. Annual terms available.
Start with the read-only audit and see your number before you pay for anything.